Returns Policy

We will accept returns for size exchange. The purchaser is responsible for the cost of returning goods and the cost of posting replacement goods. Goods for exchange must be returned within 14 days of the purchase date. All tags and packaging must be intact and goods must be returned in new condition. Used goods cannot be exchanged. We do not refund for reasons other than, inability to supply or varified damage in transit. Where goods are damaged in transit, the item must be returned to us within 14 days. We reserve the right to replace the goods or refund the purchase price. All goods are sent via trackable postage methods at our discretion. Goods deemed lost in transit (varified by the carrier) will be replaced or refunded at our discretion.

Postage Policy

Where possible, we will post goods on the same day, if an order is placed and paid for before 2pm, Monday-Friday. This service is at our discretion. All purchases are posted next business day where same day postage is not possible.

Postage costs are based on the size/weight of the item and the destination location. Where an item is boxed ie. Boots, Helmet, etc., the postage cost is based on the cubic weight of the box. Every effort is made to minimise the cost of postage for the purchaser. We combine postage costs automatically at our on-line checkout.

On occasion, we will use the Australia Post Express service, dependant on the size of the items that make up a single order. Boxed goods are excluded. All other parcels are sent via the Australia Post eParcel service and require a signature upon delivery.

Express Post can be arranged for any item at the purchasers expense. Please call 07 3889 6466 to arrange alternate services.